Defining interactions in and around Faraday Future's flagship vehicle, the FF91.
My Verizon Mobile App // AKQA
Senior UX Designer
AKQA partnered with Verizon to develop the My Verizon mobile app (iOS & Android) to 110+ Million users. The app allows Verizon's customers to check data usage, purchase a new device, and manage / upgrade their wireless plan.
As a Senior UX Designer, I focused on optimizing the wireless plan upgrade flow, which included designing and introducing a top strategic priority for Verizon in 2017: Verizon's Unlimited Plan.
The My Verizon app has been an enormous success, resulting in >50% increase in app usage and converting sales 15.6X over the previous mobile app.
The My Verizon app has been downloaded by over 80 Million users, and has over one million daily active users.
As UX Lead, I developed a design framework that delivered real-time, location-specific transit content. This means each kiosk delivers train information specific to it's exact location within a station; kiosks installed on different platforms within the same station deliver different information and advertising content.
I also developed the unique, one-touch wayshowing interaction pattern. By turning the iconic NYC Subway Map into a wayshowing tool, a user merely has to tap her destination on the interactive map to see an optimized route animate to the destination. This route uses real-time train information to display the fastest route, and incorporates service interruptions.
With over 120 units installed throughout the NYC MTA subway system (and more on the way!), the MTA On-The-Go kiosk has over 1.3M users each month, and generates over 5 million impressions.
Communication Arts Interactive 2015 - Winner, Environmental
SXSW Interactive 2015 - Finalist, Innovation
Digital Signage Expo APEX 2015 - Bronze Winner, Installation
Society for Experimental Graphic Design 2015 - Winner, Top 20 Wayfinding Projects
All visitors to the Institute use a Nexus 7 tablet to engage with each exhibit in the Gallery, and with the fully interactive Chamber. As UX Lead, I focused on the interaction patterns of the tablet experience, including the overall navigation and exhibit frameworks. To that end, I developed a seamless, multi-device interaction model that facilitated face-to-face interaction. The goal was to use technology in a way that supported, but didn't distract from, the Institute's educational mission.
The Institute opened in March 2015 to a ribbon cutting ceremony that featured speakers President Barack Obama and Vice President Joe Biden. The Institute has hosted over 10,000 students in its first year and has garnered rave reviews from educators, students, and visitors alike.
Verizon engaged Intersection to design a technology solution that made booking meeting rooms more efficient at Verizon’s global HQ in Basking Ridge, NJ.
As Design Team Lead, I guided our team through a complex product development process, which involved user research, concept development, product design and development, and, finally, scaling up. Our solution combines room occupancy sensors and room-side iPads to communicate room availability, offer handy booking functionality, and generate valuable office space usage data.
Since it's launch in 2016, Verizon has expanded the SmartHub platform across a number of their properties, serving over 4000 employees.
Semantic Gesture Headphones
The result of a conversation I had with my design director, Semantic Gesture Headphones automatically pause your music when you take them off or put them around your neck. Music starts playing again when you put them back on. A down-time exploration into semantic gestures with practical use. Project from 2013.
The winning entry in the Beyond the Countdown Clock design competition by OpenPlans. A concept that proudly doesn’t use technology for communicating when a subway is arriving, Subway Organ instead uses an arriving train’s displaced “wind” to power organ pipes to announce a coming subway train. Subway Organ is a collaboration with designer Josh Berry.